At SatvikAroma, we strive to deliver high-quality, handcrafted food products made with love and care. Due to the perishable and consumable nature of our items, we maintain the following return and refund policies:
🚫 Return Policy
We do not accept returns for any of the following:
- Opened or used food items
- Products damaged due to improper handling by the customer
- Orders placed by mistake
This is to ensure hygiene and product integrity for all customers.
✅ Eligible for Replacement or Refund
We will issue a replacement or refund only under the following circumstances:
- Wrong Product Delivered
- Damaged or Leaking Packaging
- Expired Product (if received within shelf life period)
📸 Proof Required
To request a replacement or refund, please:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the item and packaging
- Include your Order ID and mobile number used at the time of purchase
🔁 Replacement / Refund Process
- Email us at support@satvikaroma.com or WhatsApp at +91 95660 90676
- Our team will review your claim within 1–2 working days
- If approved, you’ll receive:
- A free replacement shipment, or
- A full/partial refund to your original payment method (processed in 5–7 working days)
❌ Order Cancellation
- Orders can only be cancelled within 1 hour of placing the order if not already processed.
- To cancel, email or call us immediately with your order details.
📦 Lost or Undelivered Orders
If your order has not been delivered within the expected timeline:
- Contact us for a tracking update.
- If confirmed lost by the courier, we’ll issue a replacement or full refund.
🙏 Customer Support
For any issues related to your order:
📧 Email: support@satvikaroma.com
📞 Phone/WhatsApp: +91 95660 90676