Welcome to SatvikAroma (https://satvikaroma.com ). These Terms & Conditions govern your use of our website, services, and purchases. By accessing or using our platform, you agree to these terms.
1. Eligibility
You must be at least 18 years old to make a purchase on our website. By using our site, you confirm that you are legally capable of entering into a binding contract.
2. Products & Pricing
- All prices are listed in INR (₹) unless stated otherwise.
- We reserve the right to update product descriptions, prices, or discontinue items at any time without prior notice.
- All products are subject to availability.
3. Orders & Payments
- Orders are confirmed only after successful payment via Razorpay or other listed methods.
- We do not store your card or payment details — all transactions are processed securely.
- We reserve the right to refuse or cancel orders at our discretion (e.g., in case of fraud or pricing errors).
4. Shipping & Delivery
- We offer free delivery across India and international shipping at applicable rates.
- Orders are typically dispatched within 1–3 business days.
- Delivery timelines vary by location and are estimated only.
5. Returns & Refunds
- Due to the perishable and consumable nature of our products, we do not accept returns once a product is delivered.
- If you receive a damaged or incorrect product, please contact us within 48 hours with proof (photo/video), and we’ll offer a replacement or refund as applicable.
6. Cancellation Policy
- Orders can be cancelled within 1 hour of placement, provided they have not been processed.
- To cancel, email us at support@satvikaroma.com or call +91 95660 90676.
7. User Account
- You are responsible for maintaining the confidentiality of your account and password.
- You agree not to use the site for any unlawful or unauthorized purpose.
8. Intellectual Property
All content on this site — including logos, images, text, and graphics — is the property of SatvikAroma and may not be used without prior written permission.
9. Limitation of Liability
SatvikAroma is not liable for:
- Any indirect or consequential losses.
- Delays or failures caused by events beyond our control (e.g., natural disasters, courier delays).
10. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes will be resolved under the jurisdiction of courts in Tamil Nadu, India.
11. Contact Us
For any queries or concerns related to these terms:
📧 Email: support@satvikaroma.com
📞 Phone: +91 95660 90676